When you cancel your appointment at the last minute or you No-Show our stylists and makeup artists miss the opportunity to fill that reservation time for another guest who needs an appointment or is on our waiting list. Our reservations are confirmed 48 hours in advance, either by text, phone or email. Please read our policies and only book an appointment if you understand them. If you have any questions about these policies or about booking an appointment with us, please give us a call at the salon!
Cancellation & Credit Card Policy
All clients are required to have a valid credit card on file when booking an appointment.
We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made within 24 hours of the scheduled appointment time are subject to a fee of 50% of the scheduled service(s), which will be charged to the card on file.
Cancellations When the Salon Is Closed
Salon Le Rae is closed on Sundays and Mondays. If you need to cancel an upcoming appointment while we are closed, please use our online booking system to cancel your appointment.
If your appointment is less than 24 hours away, the online booking system will no longer allow you to cancel because the appointment is within our cancellation-policy window. In this case, please call the salon and leave a voicemail letting us know that you need to cancel.
Please note that leaving a voicemail within 24 hours of your appointment does not waive the cancellation fee. The 50% cancellation fee will still apply.
Service Redo Policy
If you are not satisfied with your hair or any other salon services you must reach out to us within 10 days and your stylist can speak with you about what adjustments they may need to make to resolve the issue. They will assess your services and they will go over your initial consultation where expectations and hair goals were first discussed before your service. Then your stylist along with the consent of a manager will be able to make the decision on whether or not any adjustments are complimentary or if there is a fee.
Product Return/Exchange Policy
If you purchase a product at Salon Le Rae and it is UNOPENED and it has not been used you are welcome to return the product within 14 days of purchase and get a full refund. If you try a product and you are not happy with it we will exchange that product with another product within the salon for equal or lesser value. If you would like to exchange for a higher priced product then you are responsible to make up the difference. The bottle must be at least 90% full for us to swap it out with another salon product.