When you cancel your appointment at the last minute or you No-Show our stylists and makeup artists miss the opportunity to fill that reservation time for another guest who needs an appointment or is on our waiting list. Our reservations are confirmed 48 hours in advance, either by text, phone or email. Please read our policies and only book an appointment if you understand them. If you have any questions about these policies or about booking an appointment with us, please give us a call at the salon!
Deposits & No-Show/Cancellation Policy
All color services for new guests require a $50 deposit. If you need to reschedule your appointment your deposit will be moved to your next appointment as long as you give us 24 hours notice. The deposit is non-refundable if you cancel less than 24 hours from your scheduled appointment time or for any no-shows.
For all existing guests: after three no-show appointments you will be required to put down a $50 deposit before booking your next appointment. A no-show appointment is any appointment cancelled with 24 hours or less, or simply not showing up to your appointment.
Service Redo Policy
If you are not satisfied with your hair or any other salon services you must reach out to us within 10 days and your stylist can speak with you about what adjustments they may need to make to resolve the issue. They will assess your services and they will go over your initial consultation where expectations and hair goals were first discussed before your service. Then your stylist along with the consent of a manager will be able to make the decision on whether or not any adjustments are complimentary or if there is a fee.
Product Return/Exchange Policy
If you purchase a product at Salon Le Rae and it is UNOPENED and it has not been used you are welcome to return the product within 14 days of purchase and get a full refund. If you try a product and you are not happy with it we will exchange that product with another product within the salon for equal or lesser value. If you would like to exchange for a higher priced product then you are responsible to make up the difference. The bottle must be at least 90% full for us to swap it out with another salon product.